Frequently Asked Questions

Yes. We answer and dispatch 24 hours a day, 7 days a week, including holidays. Call (425) 279-7097 and tell us what happened.

Within our core service area crews typically arrive in about 45 minutes. Exact timing depends on your location, traffic and crew availability; we’ll confirm an arrival window on the call.

We serve Greater Seattle and the South Sound, including Seattle, Bellevue, Tacoma, Everett, Kent, Renton and the surrounding communities across King, Snohomish and Pierce Counties. Give us your address and we’ll confirm.

If it’s safe: shut off the water source or main valve, turn off power to flooded areas at the breaker, move valuables and electronics out of wet areas, and avoid walking through sewage. Don’t run fans over sewage or mold. We’ll guide you by phone.

Your name, phone number, address and a short description of what happened. Photos, when the damage started and your insurance carrier are helpful but not required.

Yes. Describe what you see — wet floors, stains, odors, mold — and we’ll locate the source and the full extent of the moisture during the assessment.

Water, flood, sewage, fire, smoke, mold and storm damage, plus specialty cleaning, repairs, reconstruction, pack-out and commercial restoration.

Yes. One company and one point of contact from extraction and drying through drywall, flooring, cabinets, framing and paint.

Yes, including rebuilding a structure from the framing up when necessary. We provide a written scope, schedule and project lead.

Typically 3–5 days for residential losses, depending on how much water, which materials and how far it traveled. We take moisture readings at every visit and stop only when targets are met.

Yes. Moisture meters and thermal imaging show where water traveled so we dry — or open — only what’s needed, and nothing wet gets sealed up.

Always. Removing growth without correcting the water source means it comes back. Our scope includes finding and addressing the cause.

You get a clear plan up front, regular updates, moisture readings explained in plain language, and a heads-up before any change in scope.

Yes. On-site visits, assessments, estimates and consultations are free with no obligation. Restoration work is priced separately and reviewed with you before we start.

By the extent of the damage, the materials affected, the drying and cleaning required, and any repairs or reconstruction. If we find something unexpected once walls are open, we talk to you before proceeding.

Yes, with all major carriers. Share your carrier and claim number and we’ll coordinate directly with your adjuster.

Photos, moisture logs, a detailed scope and estimate in the format adjusters expect, material inventories, and communication with your insurance representative when appropriate.

Coverage is determined by your insurer under your policy, including your deductible and limits. We don’t guarantee coverage or a zero out-of-pocket cost, but we do make sure your claim is thoroughly documented.